Return & Refund Policy

Effective Date: 18 July 2026

1. Our Commitment

Every Rhovelle product is handcrafted with care using quality leather and is individually inspected before dispatch.

2. Returns

Because our products are handcrafted, we generally do not accept returns due to change of mind, incorrect selection, personal preference or natural variations in leather grain, texture or colour.

3. Customized Products

Customized, personalized or made-to-order products cannot be cancelled, returned, exchanged or refunded unless the item arrives damaged or an error was made by Rhovelle.

4. Damaged or Incorrect Orders

If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery with clear photographs and, if possible, an unboxing video. We will review the claim and offer an appropriate resolution.

5. Refunds

Approved refunds will be processed to the original payment method within a reasonable time after verification. Shipping charges, customs duties and taxes are generally non-refundable unless required by law or caused by our error.

6. Exchanges

Exchanges are offered only where a replacement is appropriate for an approved damaged or incorrect item and subject to product availability.

7. Non-Returnable Items

Items showing signs of misuse, accidental damage, normal wear and tear, improper care, or unauthorized modification are not eligible for return or refund.